LLM, INC. CASE STUDY


Legendary Service: Dedicated Project Managers Add Expertise


A client finds the exceptional customer service support it needs in LLM, Inc.

The Company

The client, a firm’s senior paralegal and litigation manager, needed a powerful platform to manage dozens of complex cases and dedicated support along the way.

The Challenge

LLM, Inc.’s operations team is legendary for their dedication and availability. They delivered the client personal, trusted expertise for every one of the multiple cases. 

The Reaction

“Customer service — it’s just right on. The speed of getting something taken care of is terrific. I’m incredibly happy with them.”

A Lasting Partnership

Ten years and more than 30 cases later, LLM’s partnership with the client continues to go strong. Almost daily, LLM project managers are communicating with their client and providing support.

“In this day and age, most people have come to realize that customer service is a dead or dying art. When you come across a business that you deal with that has very good customer service, it catches your attention! That’s LLM.”

Customer Service Highlights Include:

  • Highly responsive
  • Proactive expertise 
  • Quick turnaround

To get the full story, download the case study

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